Wheelchair Van Safety

We ordered a back loading WC van several months in advance. I’m a local resident picking up for a friend in an electric wheelchair. Upon arrival, van was incorrect, it was a side ramp. At Wally Park, ramp would NOT deploy correctly. We pushed all the buttons as prompted. Ramp got stuck, door got stuck. We had to pull the door with all our might to close it. Office was NO help. They offered a refund of our money and we were to go find another van. That would not be possible! We dealt with the issue. One night, van took 20 times to close the door. It was a Toyota Sienna, 58,000. Come Wednesday, a bunch of debris fell out all over the ramp. Not to mention, it had been raining for 5 days straight. This company needs to do a better job cleaning their vans. Especially since there are handicapped customers using their services! You can do a better job—shame on you!

We are renting this 12 passenger van with Florida van rentals and are having a wonderful get together in South Carolina with the family. Thank you for this awesome rental experience and we will see you guys next year.

Great service - Mike was extremely helpful in meeting our needs, always there on Whatsapp etc. Shuttle was super quick too from the Wally park to the airport!

The 12 passenger van was great! We had 9 people and luggage. It worked perfectly for our Disney trip. Would recommend!!

Our family rented a 15 seater van from Florida Van rentals for a Disney vacation and the service went rather smoothly. The staff were friendly and helpful and we had no delays with the pickup and drop-off process. No waiting in lines. They gave clear and proactive instructions and responded via text message very quickly when needed. Vehicle was in great condition and everything worked as expected.

Exceptional Service and Accessibility! I can't express enough how grateful my family and I are for the incredible experience we had with Florida Van Rentals. We rented a Handicap Van for 8 days to explore Florida, and it made our trip beyond amazing. From the moment we picked up the van, we were met with exceptional service and attention to detail. The van was not only comfortable and well-maintained, but it also provided the accessibility we needed for a family member with mobility challenges. It allowed us to explore various destinations without any limitations, giving us a sense of freedom we didn't expect. The team at Florida Van Rentals was understanding, accommodating, and professional throughout the entire process. They ensured that our needs were met and went the extra mile to make our trip unforgettable. Without a doubt, I highly recommend Florida Van Rentals for anyone looking for a reliable and accessible transportation solution. Thank you for making our family trip an experience we'll cherish forever!

We rented a wheelchair accessible van for the first time and it could not have been easier! Pick up location was via a shuttle, van was ready even though we were delayed. The van had Sun Pass already on it to go on toll roads, no nickel and diming. I would 100% recommend them and will rent again when in Orlando

This is actually Florida Van Rentals phone number and website so I assume it's the same people. We got a great deal on our 12 passenger vans for our team, they beat the competitor's price that we showed them. Good to see someone actually doing what they advertise. Thanks for a worry free transaction. -Cheers

I was so excited to be able to rent exactly what we needed. Communication was mostly digital which confused my elderly mother who was actually renting it for me to transport her. We read contract so far in advance that I forgot some details and was only met with kindness and patience when I called asking questions that had already been covered. Thank you for making our visit to South Florida and transportation to and from The cruise so easy and effortless. Many clear instructions were included in the car and Communication was promptly replied to. Definitely recommend to other travelers

I rented a 12 passenger van for a family trip in Florida and had an awesome experience. I will definitely rent from here again. Michael at the Orlando office is very helpful, and he was available on call anytime I had any questions. Michael also helped us when our plans got affected by the inclement weather. I 100% recommend this place.