1. Reservations & Payments

• Reservations must be made under the renter’s legal name and valid contact information.
• In the event your reserved vehicle becomes unavailable (i.e. rental extensions, mechanical issues, vehicle involved in accident) Florida Van Rentals reserves the right to substitute a rental vehicle/s of equal or greater size and/or value
• A 30% deposit is required at the time of booking to secure your reservation.
• A refundable security deposit in the amount of $150 will be collected the day of your rental. Deposit will be $250 if traveling out of state
• The remaining balance is due 15 days prior to pick up.
• We accept all major credit cards.
• Reservations are non-refundable once confirmed.
• Customers are responsible for any payment processing fees incurred at the time of payment. 
•  Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing FLORIDA VAN RENTALS receives the check a minimum of 14 days prior to the pickup date. Card must be used for security deposit.

2. Pickup & Drop-Off

Florida Van Rentals offers free shuttle transportation to and from the following airports:

• Orlando International Airport (MCO)
• Tampa International Airport (TPA)
• Fort Lauderdale-Hollywood International Airport (FLL)

3. Fuel Policy

• All vehicles must be returned with the same fuel level as at pickup.
• Any Customer that rents any of our Mercedes Sprinter Vans must fill up the vehicle with Diesel Fuel only.  If Customer puts gasoline in rental vehicle rather than Diesel Fuel this will void any insurance coverage for rental period and customer will be responsible for complete repair costs 
• If fuel is missing, a $10 per gallon refueling charge will apply.

4. Mileage Policy

• Unlimited mileage applies only within Florida
• Written authorization is required for any out-of-state travel
• Violation of this policy may result in additional fees or contract termination.

5. Late Returns

• A 1-hour grace period is allowed. After that the customer will be charged 1 additional day.
• Late returns without prior notice may result in additional fees or loss of future rental privileges.

6. Cleaning & Smoking Policy

• A $250 cleaning fee will be charged for vehicles returned excessively dirty.
• Smoking and vaping are strictly prohibited. A $350 fee will be charged if evidence of smoking is found.
• No pets are permitted in any of our rental vehicles unless CRATED. Service animals are permitted if proper documentation is provided. Any signs of pet hair/odor a cleaning fee will apply.

7. Insurance & Driver Requirements

• Drivers must be 25 years or older with a valid driver’s license and proof of insurance.
• University or organization rentals must provide a Certificate of Liability listing:
  Florida Van Rentals – 6307 Hansel Ave, Orlando, FL 32809 as additionally insured.
• All international customers are required to purchase insurance through Florida Van rentals 
• Credit cards never carry Liability and will not be accepted as coverage. Credit cards are used as a secondary coverage for damages.

8. Roadside Assistance

• Emergency roadside assistance is available 24/7 for breakdowns or flat tires.
• Contact information is provided in your rental confirmation email.

9. Traffic Violations & Tolls

• Renters are responsible for all parking tickets, and traffic violations during the rental period.
• Rental vehicles are equipped with toll transponders which you are billed for at the time of the rental. Toll transactions are deducted from the security deposit
• Unpaid violations will be charged to the renter’s credit card on file, including any administrative fees.

10. Cancellations & No-Shows

• All payments are non-refundable.
• Cancellations request must be sent via email. 
• Cancellations made 15 or more days before pickup will result in a $100 cancellation fee. The remaining balance will be held as a credit for 1 year from the cancellation date. 
• No-shows or same-day cancellations will forfeit all payments.

11. Vehicle Damage & Accidents

• Renters are responsible for any damage to the vehicle during the rental period, regardless of fault.
• In case of an accident, contact Florida Van Rentals and local authorities immediately.
• A police report is required for all damage claims.
• Each of our vehicles come equipped with a spare tire and jack. The renter is responsible for the cost of the replacement tire. Unfortunately, there is sometimes road hazard but we cannot assume responsibility for the damage caused to the tires and rims. Please drive carefully.

12. Child Safety Seats

• Florida law requires all children ages 5 and under to be in an approved child restraint device.
• Infant (0–3) and booster (4–5) seats are available as optional add-ons for a fee.
• Renters are responsible for proper installation of all safety seats.

13. Prohibited Uses

• Vehicles may not be used for towing, racing, off-roading, or commercial transport.
• Unauthorized drivers or misuse may result in immediate termination of the rental and forfeiture of payment.

14. Parking Fees

• Customers are responsible for parking fee incurred during the pickup and drop-off process. Payment for pickup will be made directly to the airport. Payment for drop-odd will be deducted from your deposit

• If you are billed for more than 1 day at the time of pickup the remaining balance will be credited back to your final bill as appropriate. Please retain your receipt and provide a copy for verification.

15. Out of State Travel

• Approved travel destinations are listed in the “Destination” section on our website during the booking process.

• There will be a fee of $600 for approved out of state travel

• If the vehicle is driven out of the state without permission there will be a contractually penalty of $1000 in additional to the out-of-state fee.

16. Personal belongings

• We are not responsible for ANY belongings left behind in our vehicles.
• Any Items found in our vehicles will be returned at YOUR expense.

17. Price match

• Our Low-Price Guarantee does not apply to services, nor does it apply to special offers or promotions, including rebates. All Billed reservations are final and are not eligible for a price match.

18. Privacy Policy

Florida Van Rentals is committed to protecting your privacy. We collect personal information such as your name, contact details, driver’s license, payment information, and vehicle usage data to process reservations, provide support, prevent fraud, and comply with legal requirements.

Your data may be shared with trusted partners (e.g., payment processors, insurance providers) or government agencies when required by law. We use industry-standard security measures to protect your information and retain it only as long as necessary.

You may opt out of marketing communications at any time. By using our services, you agree to this Privacy Policy. Updates will be posted on our website as needed.