1. Reservations & Payments

• Reservations must be made under the renter’s legal name and valid contact information.
• In the event your reserved vehicle becomes unavailable (i.e. rental extensions, mechanical issues, vehicle involved in accident) Florida Van Rentals reserves the right to substitute a rental vehicle/s of equal or greater size and/or value
• A 30% deposit is required at the time of booking to secure your reservation.
• A refundable security deposit in the amount of $150 will be collected the day of your rental. Deposit will be $250 if traveling out of state
• The remaining balance is due 15 days prior to pick up.
• We accept all major credit cards.
• Reservations are non-refundable once confirmed.
• Customers are responsible for any payment processing fees incurred at the time of payment. 
•  Personal checks or handwritten checks are not accepted for any reason. School, government, or institution checks are accepted providing FLORIDA VAN RENTALS receives the check a minimum of 14 days prior to the pickup date. Card must be used for security deposit.

2. Pickup & Drop-Off

Florida Van Rentals offers free shuttle transportation to and from the following airports:

• Orlando International Airport (MCO)
• Tampa International Airport (TPA)
• Fort Lauderdale-Hollywood International Airport (FLL)

3. Fuel Policy

• All vehicles must be returned with the same fuel level as at pickup.
• Any Customer that rents any of our Mercedes Sprinter Vans must fill up the vehicle with Diesel Fuel only.  If Customer puts gasoline in rental vehicle rather than Diesel Fuel this will void any insurance coverage for rental period and customer will be responsible for complete repair costs 
• If fuel is missing, a $10 per gallon refueling charge will apply.

4. Mileage Policy

• Unlimited mileage applies only within Florida
• Written authorization is required for any out-of-state travel
• Violation of this policy may result in additional fees or contract termination.

5. Late Returns

• A 1-hour grace period is allowed. After that the customer will be charged 1 additional day.
• Late returns without prior notice may result in additional fees or loss of future rental privileges.
• Early returns do not qualify for credits, refunds, or rate adjustments for unused rental time

6. Cleaning & Smoking Policy

• A $250 cleaning fee will be charged for vehicles returned excessively dirty.
• Smoking and vaping are strictly prohibited. A $350 fee will be charged if evidence of smoking is found.
• No pets are permitted in any of our rental vehicles unless CRATED. Service animals are permitted if proper documentation is provided. Any signs of pet hair/odor a cleaning fee will apply.

7. Insurance & Driver Requirements

• Drivers must be 25 years or older with a valid driver’s license.
• Proof of personal auto insurance and the declaration page is required prior to pickup.
• If proof of insurance is not provided before pickup, the Renter expressly agrees that Florida Van Rentals Inc.’s insurance coverage will be automatically added to the rental and charged at the applicable rate, without exception.
• University or organization rentals must provide a Certificate of Liability listing:
  Florida Van Rentals Inc., 6307 Hansel Ave, Orlando, FL 32809 as additionally insured.
• International customers must purchase insurance through Florida Van Rentals.
• Credit cards do not provide liability coverage and are accepted only as secondary coverage for damages.

8. Roadside Assistance

• Emergency roadside assistance is available 24/7 for breakdowns or flat tires.
• Contact information is provided in your rental confirmation email.

9. Traffic Violations & Tolls

• Renters are responsible for all parking tickets, and traffic violations during the rental period.
• Rental vehicles are equipped with toll transponders which you are billed for at the time of the rental. Toll transactions are deducted from the security deposit
• Unpaid violations will be charged to the renter’s credit card on file, including any administrative fees.

10. Cancellations & No-Shows

• Cancellation Requests:
  All cancellations must be requested via email at least 48 hours prior to
  pickup. Cancellations not received within this timeframe will be
  considered a No-Show.
• Cancellations 30 days or more before pickup:

  A $100 cancellation fee will apply.

  The remaining balance will be refunded or held as a credit valid for 1
  year from the cancellation date (customer’s choice).

• Cancellations 2–29 days before pickup:

  A 25% fee of the amount paid will be charged.

  The remaining balance will be held as a credit valid for 1 year from the
  cancellation date.

• Cancellations less than 2 days before pickup will be considered No Show:
• No-Shows:
  All payments are forfeited.
  No refund or credit will be issued.

11. Vehicle Damage & Accidents

• Renters are responsible for any damage to the vehicle during the rental period, regardless of fault.
• In case of an accident, contact Florida Van Rentals and local authorities immediately.
• A police report is required for all damage claims.
• Each of our vehicles come equipped with a spare tire and jack. The renter is responsible for the cost of the replacement tire. Unfortunately, there is sometimes road hazard but we cannot assume responsibility for the damage caused to the tires and rims. Please drive carefully.

12. Child Safety Seats

• Florida law requires all children ages 5 and under to be in an approved child restraint device.
• Infant (0–3) and booster (4–5) seats are available as optional add-ons for a fee.
• Renters are responsible for proper installation of all safety seats.

13. Prohibited Uses

• Vehicles may not be used for towing, racing, off-roading, or commercial transport.
• Unauthorized drivers or misuse may result in immediate termination of the rental and forfeiture of payment.

14. Parking Fees

• Customers are responsible for parking fee incurred during the pickup and drop-off process. Payment for pickup will be made directly to the airport. Payment for drop-odd will be deducted from your deposit

• If you are billed for more than 1 day at the time of pickup the remaining balance will be credited back to your final bill as appropriate. Please retain your receipt and provide a copy for verification.

15. Out of State Travel

• Approved travel destinations are listed in the “Destination” section on our website during the booking process.
• There is a $600 fee for approved out-of-state travel.
• A larger security deposit will be collected for out-of-state travel.
• If the vehicle is driven out of state without prior authorization, a $1,000 contractual penalty will apply in addition to the out-of-state travel fee.
• Travelers going to unapproved states will also be responsible for any additional costs incurred while out of state, including towing, storage, or other related expenses

16. Personal belongings

• We are not responsible for ANY belongings left behind in our vehicles.
• Any Items found in our vehicles will be returned at YOUR expense.

17. Price match

• Our Low-Price Guarantee does not apply to services, nor does it apply to special offers or promotions, including rebates. All Billed reservations are final and are not eligible for a price match.

18. Privacy Policy

Florida Van Rentals is committed to protecting your privacy. We collect personal information such as your name, contact details, driver’s license, payment information, and vehicle usage data to process reservations, provide support, prevent fraud, and comply with legal requirements.

Your data may be shared with trusted partners (e.g., payment processors, insurance providers) or government agencies when required by law. We use industry-standard security measures to protect your information and retain it only as long as necessary.

You may opt out of marketing communications at any time. By using our services, you agree to this Privacy Policy. Updates will be posted on our website as needed.

    19. Insurance Compliance and Liability Policy

(Florida Statutory Framework and Applicable Insurance Standards)

This Insurance and Liability Policy is established in accordance with the applicable laws and regulatory framework of the State of Florida, including but not limited to Florida Statutes Chapters 324 (Financial Responsibility Law), 627 (Insurance Rates and Contracts), and 642 (Motor Vehicle Service Agreements), as well as insurance market standards applied by Florida-licensed carriers and residual market entities such as Citizens Property Insurance Corporation when relevant as a benchmark for policy governance and documentation requirements. 

1. Personal Insurance Eligibility and Mandatory Coverage Requirements Florida residents may elect to use their personal automobile insurance policies to cover rental vehicles; however, pursuant to the requirements of Florida Statutes Chapter 324 and standard underwriting rules applied by licensed insurers, coverage is only valid when: 

• The policy explicitly includes rental vehicle coverage. 

• The policy extends coverage to 12-passenger and 15-passenger vans, and to wheelchair-accessible or specialized mobility vehicles, which may be classified as commercial-use or high-capacity units subject to underwriting exceptions. 

• No exclusions, restrictions, or coverage limitations apply to high-occupancy vehicles, rental vehicles, or temporary substitute vehicles. Insurance benefits provided by credit card companies cannot be accepted when the card issuer applies exclusions for high-capacity vans, commercial-type vehicles, accessible vehicles, or liability protections, as these exclusions constitute a denial of financial responsibility under the standards of Chapter 324 of the Florida Statutes. Should the client’s insurance or credit card coverage fail to meet the categories above, the acquisition of insurance offered by Florida Van Rentals becomes mandatory. 

2. Client Assumption of Liability and Eviction of Rights If the client declines the insurance coverage provided by Florida Van Rentals, the client acknowledges and agrees that: 

• They assume full civil and financial responsibility for any damages, losses, injuries, liabilities, or claims arising from the rental, including bodily injury, property damage, towing, storage, administrative fees, diminished value claims, and legal expenses. 

• They certify, under penalty of misrepresentation, that their personal insurance coverage satisfies all statutory standards and that no exclusions apply. 

• In accordance with the doctrine of eviction of rights, the client relinquishes any claim against Florida Van Rentals for lack of coverage and bears full responsibility for ensuring the adequacy of their insurance benefits. This provision aligns with contractual freedom principles recognized under Florida law and with financial responsibility requirements under Florida Statutes §§ 324.021 and 324.022. 

3. Verification Obligations and Documentation Standards Before vehicle pickup, and in compliance with standard insurance verification practices observed by Florida-licensed carriers and endorsed by administrative frameworks similar to those used by Citizens Property Insurance Corporation, the client must: 

• Connect their insurance policy using the verification link provided by Florida Van Rentals. 

• Provide a valid, active, and nonexpired Declaration Page issued by their insurer. 

• Ensure that policy limits and coverage types satisfy statutory requirements and underwriting standards for rental vehicles. Failure to provide proper documentation prior to vehicle release will result in: 

• A penalty fee of 400 US dollars. 

• Mandatory application and proportional billing of the insurance coverage provided directly by Florida Van Rentals for the duration of the rental. 

4. Recordings and Evidentiary Use In accordance with Florida Statutes § 934.03(2)(d), Florida permits the recording of telephone calls with the consent of one party. All calls placed to or from Florida Van Rentals may be recorded and stored for purposes of training, operational quality control, fraud prevention, insurance verification, and legal protection. Such recordings may be used as evidence in administrative or judicial proceedings related to contractual compliance, insurance disputes, or liability assessment.

    20. Airport Concession Fee Policy

At some airports, customers arriving by air may be required to pay airport concession fees in accordance with airport regulations.

If your rental involves airport pickup, drop-off, or services related to an airline arrival at these airports, a concession fee may apply. Fees are mandated by the airport authority and are subject to change.

Attorney’s Fees, Collection Costs, Insurance Requirement and Accident-Related Charges

Attorney’s Fees and Collection Costs:
In the event of non-payment, delinquency, breach of this Agreement, or the need to enforce any of its terms, the Renter agrees to be fully responsible for all costs of collection, enforcement, or recovery incurred by Florida Van Rentals Inc., including but not limited to reasonable attorney’s fees, court costs, collection agency fees, and any related legal expenses, whether or not litigation is initiated.

Accident-Related Expenses:
The Renter shall be fully responsible for all costs arising from or related to any accident, incident, damage, or loss involving the rented vehicle, including but not limited to repair costs, towing charges, impound fees, temporary storage or parking fees, administrative fees, diminished value, and loss of use (lost rental income) for the period during which the vehicle is unavailable for rent.

Insurance Requirement:
The Renter is required to provide valid and active proof of personal auto insurance, including the insurance declaration page, prior to vehicle pickup.
If proof of insurance is not provided before pickup, the Renter expressly agrees that Florida Van Rentals Inc.’s insurance coverage will be automatically added to the rental and charged to the Renter at the applicable rate, without exception.

No Waiver:
Failure by Florida Van Rentals Inc. to immediately enforce any provision of this clause shall not constitute a waiver of its right to do so at any time.